FAQ's
At LD Apartments, we're not just a place to crash; we're a portal to unforgettable Lisbon experiences. Our homes are more than walls; they're the canvas for your dream vacation.
We list our properties on platforms like Airbnb, Booking.com, and VRBO, but you'll get the best price guarantee when you book directly with us.
Booking your dream home is as simple as clicking the 'Book' button on the holiday rental of your choice!
Complementary Concierge service
Let us assist you in planning your trip!
Our partners provide various services, such as private airport transfers, babysitting, cooking classes, and personalized tours in Lisbon and nearby areas. Explore the city by car, on foot, or via electric bike, or enjoy a scenic sunset cruise on the river. You can request these services before or during your stay, depending on availability.
Be a considerate guest respect our house rules and avoid any issues during your stay.
Check-in after 15:00
Checkout before 11:00
We are flexible about check-in & check-out. Due to cleaning/maintenance check-in is normally after 3pm and check-out at 11am. We do however try to be as flexible as possible around these times depending on other bookings in regards to dropping off and leaving your luggage. Please, let me know what time you plan to arrive/leave, ideally flight number, so I can start planning your check-in/check-out.
We offer also offer self-check in depending of the times. (Check with us first if this option is available for that specific home)
No parties or events allowed
No smoking allowed
No Pets allowed
Please keep noise levels down/moderate between 10pm-8am. Your neighbours will thank you.
LOSS OF KEYS FEE:
1 keys sets (2 keys per key sets) will be provided at time of check-in. In case of loss of keys, the guess will need to pay 150€ for the 1/change of lock + 2/ the cost of new keys (secure keys), totaling. In case of urgent and/or out of business hours loss of keys, the guest would also need to pay the service of a 24h Locksmith (which can amount to +/- 300€) to open the door if needed.
Help me protect the environment and switch off electrical equipment when you are out of the house.
If you have any maintenance issues at the house, you should inform us immediately so we can take preventive actions.
Thank you for treating the flat as if it was your own home.
Have fun and enjoy your stay in our Holiday Homes.
Safety & Access
All homes have
-Carbon monoxide alarm installed
-Smoke alarm installed
-Fire Extinguisher
-Fire Blanket in the Kitchen
-First Aid Kit
Every pinpad entry code is unique per stay
If you need to cancel your reservation more than a 30 days before check-in, you will receive a 100% refund for your nightly rates and the full Cleaning Fee, minus any card fees. Cancellations made within less than a 30 days of your trip, you will receive a 50% refund for your nightly rates and the full Cleaning Fee, minus any card fees of your reservation.
If you cancel and we are get another reservation for the same or a portion of your original stay, we will gladly refund you the amount we are able to recoup from your booking, minus any payment processing fees.
Please note that while we strive to provide the best service and experience for our guests, we recommend securing travel insurance that covers pandemics and any other issue that you may face while traveling, as we cannot guarantee refunds in all situations. Additionally, you may be able to recover costs through your credit card provider's travel insurance policy. If you require an invoice for this purpose, please let us know which specific details should be on the invoice and we will provide you one.
Guests who book our listings that are located in Lisbon or Cascais, will pay the following taxes (in cash at Check-in) as part of their reservation:
Lisbon - All tourists in Lisbon over the age of 13 are subject to this fee, which is paid per guest per night, with a limit of seven nights (if you stay more than seven nights, you only have to pay for the first seven). The value is €2. Exemptions include anyone under 13 years of age and guests who are travelling for health reasons, such as a medical procedure or consultation. In this case, the accompanying person is also entitled to the exemption, and to request it you must present proof of the medical act.
Cascais - Similarly to Lisbon, in Cascais children under 13 do not pay the fee, but all other tourists do. The fee is €2 up to a limit of seven consecutive nights.
All our short-term rental properties are licensed with AL (Alojamento Local) licenses, ensuring compliance with local regulations, unless there are specific exceptions for certain properties.
39053/AL, 39047/AL, 32453/AL, 61638/AL, 80878/AL, 18156/AL
In Portugal, to operate a Short-Term Rental (STR), you must obtain a license and adhere to government regulations. These regulations encompass various aspects, including health and safety compliance and tax payments. One crucial requirement is to provide guest information to the border control agency (SEF). It's important to note that these rules apply not only to STRs but also to hotels and hostels, essentially any form of holiday accommodation.
For more detailed information, please refer to this link:
https://www.alesclarecimentos.pt/travelers/
You can share the online registration link with the other guests, or if you prefer, we can also scan your passports during the check-in process to ensure compliance with these regulations.
If the places where you've stayed did not adhere to these rules, it could be because they are not operating as legalized businesses.
Hope the above information clarifies the requirements for Short-Term Rentals in Portugal. If you have any further questions or need assistance, feel free to reach out.
INTRODUCTION
LD Apartments is committed to protect your privacy and we promise to collect, process, and share your data safely and securely when you use our website. Our Privacy Policy tells you how we do this and what your rights are. Any personal data processed in line with our Privacy Policy is controlled by us, as the data controller.
OUR PRIVACY PROMISE
Transparency – We will always tell you what data we’re collecting about you and how we use it. We only share your data with trusted partners and will never sell your data.
Secure – We are committed to always following industry best practices to ensure your data is stored safely and securely. We do this primarily by choosing our business partners carefully and giving visibility of those partners to our customers. We protect the confidentiality, accuracy, and availability of the information we collect about you.
When we contact you – We will only contact you to answer questions or queries, send reservation confirmations, or any other relevant details for our management services provided to you.
INFORMATION WE COLLECT ABOUT YOU
Personal and contact information that is relevant to set up a contract with you, including your name, address, passport number or equivalent, email address, telephone number(s). We may collect some of that contact information when you interact with us including via other forms of contact, such as email.
Details (and copies) of your communications and interactions with us: including by email, any online feedback options or on LD Apartments media channels.
Transaction details including payments from you for our services, payments to you, and details of services requested.
We may collect information about how you use our website, and which websites you came to the website from. Technical information about your device or browser when you use our app or website, including geolocation data to determine what country you are accessing our website or app from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data.
We may also receive personal data directly from you or from social media channels (if you interact with us through those channels).
HOW WE USE YOUR PERSONAL DATA AND WHY
Below, we set out all of the ways we use your personal data, and why. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement. In those circumstances, if you do not provide the personal data we require, we will be unable to provide our products to you.
Eligibility
We use technical information such as the location or time zone from which you access our website, the personal details you provide at check-in and to check whether you are eligible to order our services.
For example, some or all services may not be available to all countries.
This is necessary for compliance with a legal obligation.
Purchasing our services
We use the personal and contact information provided by you and the transaction details about your purchases, to provide our products and services to you.
This is necessary for the performance of a contract with you.
Managing your account
We use your personal and contact information, financial information, and transaction details about reservations and services, to manage your properties reservations, or services booked through us. We will send reservations and services info as per our contract.
This is necessary for the performance of a contract with you.
Communicating with you
We use the personal and contact information provided by you, copies of your communications with us and, in some circumstances, transaction details, to manage our relationship with you. For example, to communicate with you in response to any query, request or complaint you may have including by email, telephone or social media whether relating to any services that you have purchased from us or otherwise.
This may be: necessary for the performance of a contract with you; necessary to comply with a legal obligation; and necessary for our legitimate interests (to keep our records updated).
EMail Marketing
If you opt-in for our Malling list we will send you relevant information from time to time about our services and promotions. You can opt out at any time by sending an email request to info@ldapartments.pt
Depending of which page you have filled the from, your name and email will be stored either on nicepage.com or mobirised.com servers that are our website providers and will be used as per above nicepage.com or mobirised.com privacy policies and can be consulted at https://nicepage.com/Privacy
https://mobirise.com/privacy.html
Staff
Our team will need to know the relevant details about your properties to be able to organize the management of your properties.
Technical issues
If you contact us about an issue, we may use technical information, and personal and contact information to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
This is necessary for our legitimate interests (for running our website, the provision of administration and IT services, security and fraud prevention) and may be necessary to comply with a legal obligation.
Marketing campaign effectiveness
We use information about your use of our website to measure or understand the effectiveness of our marketing campaigns.
This is necessary for our legitimate interests (to determine how effective advertising is in order to improve advertising, its relevance and in order to fulfil contracts we have with our marketing partners).
Analytics
Our website host (PTISP) use information about your use of our website and technical information, including about your device or where you are accessing our app or website from, to optimise our service and to improve our website.
you can read more about their policies on https://rgpd.ptisp.pt/
Fraud prevention
We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the website, or technical information, in order to undertake analysis for the purposes of identifying and dealing with any fraud or fraudulent activity.
This is necessary to comply with a legal obligation and necessary for our legitimate interests (to ensure that transactions and interactions with us are not fraudulent).
Queries
We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the website, or technical information for the purpose of dealing with any request, complaint or query from you.
This may be necessary to comply with a legal obligation and necessary for our legitimate interests (to respond to you and to deal with any request you may have).
Additionally
We may use your personal data to create aggregated data sets. You are not identifiable from that aggregated data and it is not considered personal data; such as reservation history.
DIRECT MARKETING
We will send you information that we consider as your ‘legitimate interests’ regarding any promotions that we might have and that you can benefit from as a returning customer. Unless you explicitly opt out of those.
HOW WE SHARE YOUR DATA WITH THIRD PARTIES
We sometimes share the data we collect from you with the following trusted third parties:
Payment providers –to obtain payment of any amounts due to us, or to refund purchases. Our Payment providers are:
- A Portuguese Lisbon based bank or stripe.com
- Other. Any of your Services partners (e.g our private transfer tours partners)
Our IT system providers – in order to provide our products and communication pathways to you. These include, but are not limited to:
- PTISP who host our website and email servers (their privacy policy can be found here https://rgpd.ptisp.pt/)
- Social media platforms – for the purpose of targeted advertising. We do not share information with social media platforms, but if you follow our facebook page, for example, you may receive our posts in your news streams.
Digital analytics companies – for the purposes of website analytics and reporting in respect of our analytics and marketing. For example we use the below (though other trusted partners may be used)
- google site traffic analytics
- Bing site traffic analytics
- yandex site traffic analytics
- hotjar for heatmaps
- facebook to monitor post interactions and business page effectiveness
- Google adwords to monitor marketing campaign effectiveness (we provide them no customer data for marketing purposes)
Professional advisers including lawyers, bankers, auditors and insurers – for the purposes of providing consultancy, banking, legal, insurance and accounting services.
Portuguese finance department or other such regulatory authority mandatory for legal or regulatory purposes.
Dispute Resolution agencies – for the purposes of dealing with any complaints.
Auditors – to audit our systems and transactions for the purposes of ensuring efficiency, or regulatory or contractual compliance.
Police, Portuguese border control agency or other such regulatory authority – as part of an investigation or otherwise for legal or regulatory purposes.
Portugal law enforcement agencies and third-party security companies – for the purposes of ensuring that we comply with the law and have adequate security measures in place.
We will disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request. We do this in order to protect our rights, property or safety or of our players, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection.
HOW WE PROTECT YOUR DATA
We protect your data by partnering with established and trusted service providers. Our main providers are:
PTISP (our website and email hosting Provider) is compliant with GDPR policies. For more information about those partner's policies check
https://rgpd.ptisp.pt/
